Our Testimonials

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Since the beginning with Black Creek, I have found them to be more than willing to address concerns, extremely proficient in their technologies, not only proving state of the art equipment but also working on the next generation as well, always available to assist... Thanks to Ike Newton and his wonderful staff we brought our project in on time and within budget. This would not have been possible without their expertise and willingness to ensure we were successful in every step of the way.
- Chief Deputy Lisa Zurek, Oneida County, NY

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Through the years I have called BCIS technical support many times and have always gotten a quick response. The technical support staff is well versed in the systems and accurate with a solution... I highly recommend BCIS for any jail. I have looked at several systems over the years and observed what they do and how they are engineered. BCIS is easy to repair, operate and generally maintain.
- Buddy Burkhardt, IT Supervisor, Knox County Sheriff's Office

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I have dealt with a few other companies over the years with projects in the facility and Black Creek stands out when it comes to availability and response time to our issues... I feel that the staff at Black Creek treat me like family and truly care about issues I have having more than other companies I work with, and would recommend them to anyone who asks.
- Lonni M. Jones, Correctional Sergeant, Tehama County Jail

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When I need to call Black Creek for assistance, their response is amazing, whether the issue is small or large. Ben and Brandon have been outstanding to work with.
- Sergeant Robert Kohler, Saratoga, NY

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I just wanted to pass on something positive. I used the portal to report an issue with a touchscreen computer and with in 1.5 hours we had a different computer in place, reconfigured to work in booking and the broken tower boxed up with RMA attached to be returned to BlackCreek. Thank you goes out to the BlackCreek support team.
- Captain Chris Bikowitz, Essex County, NY

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This company does whatever it takes to ensure that the customer is taken care of. BCIS provides safe, solid, industry tested products with equal attention to customer service, satisfaction and support.
- Lieutenant Joseph Usinski, Director of Technical Services, Erie County Sheriff’s Office

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Black Creek is an exceptional company that has been extremely responsive to the needs of Miami-Dade Corrections over the years. While I am usually reserved in endorsing companies that do work for Miami-Dade, I have no hesitation in recommending Black Creek. I have found their software and work to be excellent, the staff dedicated and oriented to ensure customer satisfaction.
- Eduardo Astigarraga, Division Chief, Miami-Dade County, FL

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I just wanted to pass on a note of appreciation. Perception is reality and I think the reality is that your customer service is top-notch. The attention to detail, quick response to issues and the follow-through makes a huge difference.
- Captain David Curtis, Jail Administrator, Fulton County Sheriff’s Office, GA

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Black Creek and their staff have always proven to be a very reliable and dedicated company…I have 17-plus years in this business and would be hard-pressed to find a better organization to worth with.
- R. Benedict, Jail Administrator (Retired), Fulton County, NY

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It has been a wonderful year for us with Black Creek. I credit you for emphasizing customer service over the past several years and making that possible. I am thankful for your attention to us, and your personal approach to facilitating the resolution to all the issues that have come up.
- Vincent Wasilewski, Former Assistant Chief Custody Deputy, Onondaga County, NY

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Kudos to the Black Creek staff for making the transition from our jail management systems to SallyPort^© a positive experience. During and after the installation of SallyPort^©, the Black Creek staff have been very responsive and readily available to answer questions or resolve issues. The next phase of our project will be to integrate SallyPort^© with Black Creek's security system.
- Colonel Rich Emery, Saratoga, NY

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If you elect to sign on with Black Creek, you will be partnering with a leader in the field and will be more than satisfied with your decision... Choosing Black Creek whether it be equipment related or people related is absolutely one of the best decisions I have made in my 30-year career in corrections. Everyone in our agency feels the same way.
- Chief Deputy Lisa Zurek, Oneida County, NY